Healthcare Customer Service Representative (CSR) - Remote from Bali

Join a dynamic team as a Healthcare Customer Service Representative (CSR) and play a pivotal role in delivering exceptional support to patients and healthcare providers. This remote position allows you to work from the comfort of Bali while contributing to a meaningful mission in healthcare customer service.

As a CSR at Private Advertiser, you'll be the first point of contact for patients and healthcare providers, ensuring their queries and concerns are addressed promptly and professionally. You'll handle inbound calls, emails, and chats, providing accurate information and resolving issues efficiently. Daily, you'll interact with diverse stakeholders, using tools like Zendesk and Salesforce to manage and track customer interactions.

Private Advertiser is a leading healthcare service provider in Bali, dedicated to enhancing patient care through innovative solutions. With a team of passionate professionals, we strive to create a supportive and collaborative work environment. This role offers a unique opportunity to grow your career in healthcare customer service while enjoying the beauty and culture of Bali.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and chats from patients and healthcare providers, ensuring high-quality customer service.
• Provide accurate information and resolve customer issues promptly and professionally.
• Use Zendesk and Salesforce to manage and track customer interactions, ensuring efficient service delivery.
• Collaborate with the customer service team to maintain high service standards and continuous improvement.
• Document customer interactions and feedback to identify trends and areas for improvement.
• Stay updated with healthcare industry trends and best practices to enhance customer service.
• Participate in team meetings and training sessions to share knowledge and learn from colleagues.
• Adhere to company policies and procedures, ensuring compliance with healthcare regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the healthcare industry.
• Proficient in using CRM systems like Zendesk and Salesforce.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Attention to detail and a commitment to delivering high-quality service.
• Familiarity with healthcare terminology and processes.
• Ability to work independently and as part of a team.
• Valid SIM card for remote work in Bali.

🛠️ Keahlian

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