Bilingual Customer Service Representative (German & French) - Remote in Bali

Join SixEleven and launch your international BPO career from the stunning island of Bali! As a Bilingual Customer Service Representative (German & French), you’ll bridge communication between global clients and our dynamic team, delivering exceptional support in German and French. With a thriving remote work culture in Bali, you’ll enjoy a high-quality lifestyle while working with industry-leading clients like Airbnb and Booking.com.

In this role, you’ll handle inbound and outbound customer inquiries, resolve issues efficiently, and ensure seamless communication between clients and our team. Using tools like Zendesk and Salesforce, you’ll manage customer data and track interactions, all while maintaining a professional and friendly demeanor. Whether you're assisting with booking confirmations or troubleshooting technical issues, your multilingual skills will be crucial in providing top-tier service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries in German and French, ensuring clear and concise communication.
• Resolve customer issues efficiently, documenting all interactions in Zendesk.
• Manage customer data and track interactions using Salesforce, maintaining accurate records.
• Collaborate with the team to ensure high-quality service standards are met.
• Provide exceptional customer support, going above and beyond to exceed client expectations.
• Stay updated on industry trends and best practices in customer service.
• Participate in team meetings and training sessions to continuously improve skills.
• Adapt to changing priorities and work in a fast-paced, remote environment.

🎓 Kualifikasi & Syarat

• Fluent in both German and French, with a minimum B2 proficiency level.
• 2+ years of experience in customer service or a related field.
• Experience with CRM systems like Salesforce is a plus.
• Strong written and verbal communication skills in English.
• Ability to work independently and manage time effectively in a remote setting.
• Professional and friendly demeanor, with a customer-focused mindset.
• Willingness to work in a fast-paced, dynamic environment.
• Valid work permit for Bali, Indonesia.

🛠️ Keahlian

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