Customer Service Representative (Blended Role) - Dayshift in Bali

Join Probe CX as a Customer Service Representative in the heart of Bali! This is a unique blended role offering a dynamic dayshift schedule, perfect for professionals seeking a rewarding career in a vibrant, tropical setting.

As part of our dedicated team in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the forefront of delivering exceptional customer service, blending inbound and outbound interactions to ensure our clients' needs are met with the highest level of professionalism and care.

📋 Tanggung Jawab Pekerjaan

• Handle inbound and outbound customer inquiries via phone, email, and live chat, ensuring timely and accurate responses.
• Resolve customer complaints and issues, working closely with our team to find effective solutions.
• Provide exceptional customer service, demonstrating empathy, patience, and a commitment to our company's values.
• Utilize CRM systems like Salesforce or HubSpot to manage customer interactions and track service requests.
• Collaborate with cross-functional teams to ensure seamless communication and coordination.
• Monitor and analyze customer service metrics to identify areas for improvement and implement best practices.
• Stay up-to-date with industry trends and best practices in customer service.
• Participate in training and development opportunities to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service in a fast-paced environment.
• Strong communication skills, both written and verbal, in English and Bahasa Indonesia.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Ability to work well under pressure and meet tight deadlines.
• Bachelor's degree in Business Administration, Communication, or a related field.
• Certification in customer service or a related field is a plus.
• Passionate about delivering excellent customer experiences and contributing to a positive work environment.

🛠️ Keahlian

Lowongan Terkait